We build all our products with extreme care and caution. We launch them only after repetitive tests to assure the best user experience from the start. We assure that our themes run without any issue. However, if you do come across any problem, we are available via support tickets to help you solve the issue in no time.
In any case that the product(s) you purchased from us didn’t work as advertised or as shown on our demo site and we couldn’t resolve the issue for some reason, we will offer a full money refund within the 14 days of the product(s) purchase without any questions asked.
Since the theme has its own demo, features comparison table, documentation, etc., we recommend that you explore all those resources and evaluate the product’s feasibility, licensing scopes, updates, support terms, etc.
If you have any pre-sales questions, feel free to contact our support team so that you can feel confident before making your purchase.
Before you ask for a refund
If you purchased our product(s) and are experiencing technical issues of any kind because of it, we recommend that you contact our expert support team and seek their assistance. Our team will often be able to troubleshoot the problem you are facing. A member from our team will also follow up with you, generally within 24 hours, to check if the problem still persists.
We also answer every email sent to us. So, if you don’t hear from us, kindly check your email’s junk/spam folder or try sending your message again via our support ticket.
A few conditions for refund
- After you place your refund request, we might ask you for an opportunity to try and resolve the issue for you. If you are unwilling to receive this assistance, we will continue with the refund process as soon as we are able to.
- Refund claims may only be issued within 14 days of the purchase date. After that, we are not liable to process any refunds.
- By requesting and receiving the money refund, you agree to give up your ownership of the product license and agree to cease the use of our products immediately.
License Renewal Refund
If you purchased our yearly plan, the renewal would take place automatically. Before the renewal of the product(s), we set out emails beforehand of the renewal date. You can use this opportunity if you want to cancel your subscription before the renewal payment can be automatically processed.
In case you missed the window, we will happily offer you a refund for the automatic renewal within 14 days of the renewal date.
How to request for a refund
To request the product(s) refund, you can reach out to our support with this link. Do make sure to use the purchase email address while submitting your request.